Tel. 030 797 802 22 Mobile 0152 030 399 59
English
العربيةAREnglishENDeutschDEفارسیFATürkçeTREspañolESRomânăROУкраїнськаUK
Home / Privacy policy

Privacy policy

This page is a translation of the privacy policy (Datenschutzerklärung). This website is intended primarily for people in Germany with at least a basic knowledge of German. The translation is only intended to help with a general understanding of the text. Only the German version, prepared by IT-Recht Kanzlei, is legally authoritative and binding.

German original version (Deutsch)

The German text was changed recently and this translation has not been updated yet. Please read the German text.

1) Introduction and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about how we handle your personal data when you use our website. Personal data here means all data with which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Mohammad Tavakolizadeh Ravari, Raavar, Alt-Tempelhof 27, 12103 Berlin, Germany, Tel.: 015203039959, e-mail: info@raavar.de. The controller responsible for processing personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

2) Data collection when you visit our website

2.1 When our website is used purely for information purposes, i.e. when you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to the page server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

  • the website you visited
  • date and time of access
  • amount of data sent in bytes
  • source/referrer from which you reached the page
  • browser used
  • operating system used
  • IP address used (where applicable: in anonymised form)

The processing takes place pursuant to Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the character string "https://" and the padlock symbol in your browser's address bar.

3) Hosting & content delivery network

3.1 For hosting our website and displaying the page content, we use a provider that provides its services itself or through selected sub-processors exclusively on servers within the European Union.

All data collected on our website is processed on these servers, unless different data recipients for specific data processing are named below.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

3.2 Cloudflare

We use a content delivery network from the following provider: Cloudflare Inc., 101 Townsend St. San Francisco, CA 94107, USA

This service allows us to deliver large media files such as graphics, page content or scripts faster via a network of regionally distributed servers. The processing takes place to safeguard our legitimate interest in improving the stability and functionality of our website pursuant to Art. 6 para. 1 lit. f GDPR. We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

4) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your device. Some of these cookies are automatically deleted after the browser is closed (so-called "session cookies"), while others remain on your device for longer and allow page settings to be saved (so-called "persistent cookies"). In the latter case, you can find the storage period in the overview of the cookie settings of your web browser.

Insofar as personal data is processed by individual cookies used by us, the processing takes place either pursuant to Art. 6 para. 1 lit. b GDPR for the performance of the contract, pursuant to Art. 6 para. 1 lit. a GDPR if consent has been given, or pursuant to Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them, or exclude the acceptance of cookies for certain cases or in general.

Please note that if cookies are not accepted, the functionality of our website may be limited.

5) Contact

5.1 Trustpilot

To send review reminders, we use the services of the following provider: Trustpilot A/S, Pilestræde 58, 1112 Copenhagen, Denmark

Solely on the basis of your express consent pursuant to Art. 6 para. 1 lit. a GDPR, we transmit your e-mail address and, where applicable, further customer data to the provider so that it can contact you by e-mail with a review reminder.

You may withdraw your consent at any time with effect for the future, either to us or to the provider.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

5.2 Google Calendar

To provide an online appointment booking function, we use the services of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transferred to: Google LLC, USA

For the purpose of arranging appointments, first and last name and e-mail address (and, where applicable, the telephone number if a telephone appointment is requested) are collected pursuant to Art. 6 para. 1 lit. b GDPR and, on the basis of our legitimate interest in effective customer management and efficient appointment administration pursuant to Art. 6 para. 1 lit. f GDPR, transmitted to the provider and stored there for organising the appointment.

After the appointment has taken place or after the agreed appointment period has expired, your data is deleted by the provider.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

5.3 Meetergo

To provide an online appointment booking function, we use the services of the following provider: meetergo GmbH, Hauptstr. 44, 40789 Monheim am Rhein, Germany

For the purpose of arranging appointments, first and last name and e-mail address (and, where applicable, the telephone number if a telephone appointment is requested) are collected pursuant to Art. 6 para. 1 lit. b GDPR and, on the basis of our legitimate interest in effective customer management and efficient appointment administration pursuant to Art. 6 para. 1 lit. f GDPR, transmitted to the provider and stored there for organising the appointment.

After the appointment has taken place or after the agreed appointment period has expired, your data is deleted by the provider.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

5.4 WhatsApp Business

You have the option of contacting us via the messaging service WhatsApp of WhatsApp Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. For this purpose, we use the so-called "Business version" of WhatsApp.

If you contact us via WhatsApp in connection with a specific transaction (for example, an order placed), we store and use the mobile phone number you use with WhatsApp and, if provided, your first and last name pursuant to Art. 6 para. 1 lit. b GDPR in order to process and answer your request. On the same legal basis, we may ask you via WhatsApp to provide further data (order number, customer number, address or e-mail address) so that we can assign your request to a specific case.

If you use our WhatsApp contact for general enquiries (for example, about our range of services, availability or our website), we store and use the mobile phone number you use with WhatsApp and, if provided, your first and last name pursuant to Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in providing the requested information efficiently and promptly.

Your data is only used to answer your enquiry via WhatsApp. It is not passed on to third parties.

Please note that WhatsApp Business gains access to the address book of the mobile device we use for this purpose and automatically transmits the telephone numbers stored in the address book to a server of the parent company Meta Platforms Inc. in the USA.

To operate our WhatsApp Business account, we use a mobile device whose address book contains exclusively the WhatsApp contact details of users who have also contacted us via WhatsApp. This ensures that every person whose WhatsApp contact details are stored in our address book has already consented, pursuant to Art. 6 para. 1 lit. a GDPR, to the transmission of their WhatsApp telephone number from the address books of their chat contacts when first using the app on their device by accepting the WhatsApp terms of use. A transmission of data of users who do not use WhatsApp and/or have not contacted us via WhatsApp is thereby excluded.

For the purpose and scope of data collection and the further processing and use of the data by WhatsApp, as well as your related rights and setting options for protecting your privacy, please refer to WhatsApp's privacy notice: https://www.whatsapp.com/legal/?eea=1#privacy-policy

We have concluded a data processing agreement with the provider that protects the data of our website visitors and prohibits its disclosure to third parties.

As part of the processing described above, data may be transferred to servers of Meta Platforms Inc. in the USA.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

5.5 Contact via contact form or e-mail

When you contact us (e.g. via contact form or e-mail), personal data is collected. Which data is collected when a contact form is used can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your enquiry or for establishing contact and the associated technical administration.

The legal basis for processing this data is our legitimate interest in answering your enquiry pursuant to Art. 6 para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR. Your data is deleted after your enquiry has been fully processed. This is the case when it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that no statutory retention obligations apply.

6) Use of customer data for direct marketing

6.1 Subscription to our e-mail newsletter

If you subscribe to our e-mail newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. Providing further data is voluntary and is used to be able to address you personally. We use the so-called double opt-in procedure for sending the newsletter. This means that we will only send you an e-mail newsletter once you have expressly confirmed that you agree to receive the newsletter. We will then send you a confirmation e-mail asking you to confirm, by clicking a corresponding link, that you wish to receive the newsletter in the future.

By activating the confirmation link, you give us your consent to the use of your personal data pursuant to Art. 6 para. 1 lit. a GDPR. When you subscribe to the newsletter, we store the IP address assigned by your internet service provider (ISP) as well as the date and time of the subscription in order to be able to trace any possible misuse of your e-mail address at a later point in time. The data we collect when you subscribe to the newsletter is used exclusively for the purposes of promotional communication by way of the newsletter.

You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to the controller named at the beginning. After unsubscribing, your e-mail address will be deleted from our newsletter distribution list without delay, unless you have expressly consented to further use of your data or we reserve the right to a further use of your data that is permitted by law and about which we inform you in this declaration.

After unsubscribing from the newsletter, your e-mail address may be stored in a so-called suppression list and compared from there with the recipient lists of future newsletters in order to technically prevent the renewed sending of newsletters that require consent. This processing takes place on the basis of our legitimate interest in avoiding unwanted advertising mailings pursuant to Art. 6 para. 1 lit. f GDPR.

6.2 Sending the e-mail newsletter to existing customers

If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you, by e-mail, offers for goods or services from our range that are similar to those already purchased. Pursuant to § 7 para. 3 UWG (German Act against Unfair Competition), we do not need to obtain separate consent from you for this. In this respect, the data processing takes place solely on the basis of our legitimate interest in personalised direct marketing pursuant to Art. 6 para. 1 lit. f GDPR. If you initially objected to the use of your e-mail address for this purpose, we will not send you any e-mails.

You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by notifying the controller named at the beginning. You will only incur transmission costs for this according to the basic rates. Upon receipt of your objection, the use of your e-mail address for advertising purposes will cease immediately.

6.3 MailChimp

Our e-mail newsletters are sent via this provider: The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA

On the basis of our legitimate interest in effective and user-friendly newsletter marketing, we pass the data you provided when subscribing to the newsletter on to this provider pursuant to Art. 6 para. 1 lit. f GDPR so that it can send the newsletter on our behalf.

Subject to your express consent pursuant to Art. 6 para. 1 lit. a GDPR, the provider also carries out a statistical success analysis of newsletter campaigns by means of web beacons or tracking pixels in the e-mails sent, which can measure opening rates and specific interactions with the content of the newsletter. In doing so, device information (e.g. time of access, IP address, browser type and operating system) is also collected and analysed, but not combined with other data sets.

You can withdraw your consent to newsletter tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider that protects the data of our website visitors and prohibits its disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

6.4 Strato

Our e-mail newsletters are sent by this provider: STRATO GmbH, Otto-Ostrowski-Straße 7, 10249 Berlin

On the basis of our legitimate interest in effective and user-friendly newsletter marketing, we pass the data you provided when subscribing to the newsletter on to this provider pursuant to Art. 6 para. 1 lit. f GDPR so that it can send the newsletter on our behalf.

Subject to your express consent pursuant to Art. 6 para. 1 lit. a GDPR, the provider also carries out a statistical success analysis of newsletter campaigns by means of web beacons or counting pixels in the e-mails sent, which can measure opening rates and specific interactions with the content of the newsletter. In doing so, device information (e.g. time of access, IP address, browser type and operating system) is also collected and analysed, but not combined with other data sets.

You can withdraw your consent to newsletter tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider that protects the data of our website visitors and prohibits its disclosure to third parties.

6.5 WhatsApp newsletter

If you subscribe to our WhatsApp newsletter, we will regularly send you information about our offers via WhatsApp. The only mandatory information for sending the newsletter is your mobile phone number.

To receive the newsletter, save our published mobile phone number in the address book of your mobile device and send us the message "Start" via WhatsApp. By sending this WhatsApp message, you give us your consent pursuant to Art. 6 para. 1 lit. a GDPR to the use of your personal data for the purpose of sending the newsletter. We will then add you to our newsletter distribution list.

The data we collect when you subscribe to the newsletter is processed exclusively for the purposes of promotional communication by way of the newsletter. You can unsubscribe from the newsletter at any time by sending us the message "Stop" via WhatsApp. After unsubscribing, your mobile phone number will be deleted from our newsletter distribution list without delay, unless you have expressly consented to further use of your data or we reserve the right to a further use of your data that is permitted by law and about which we inform you in this declaration.

Please note that WhatsApp Business gains access to the address book of the mobile device we use for this purpose and automatically transmits the telephone numbers stored in the address book to a server of the parent company Meta Platforms Inc. in the USA.

To send our WhatsApp newsletter, we therefore use a mobile device whose address book contains exclusively the WhatsApp contact details of our newsletter recipients. This ensures that every person whose WhatsApp contact details are stored in our address book has already consented, pursuant to Art. 6 para. 1 lit. a GDPR, to the transmission of their WhatsApp telephone number from the address books of their chat contacts when first using the app on their device by accepting the WhatsApp terms of use. A transmission of data of users who do not use WhatsApp and/or have not contacted us via WhatsApp is thereby excluded.

For the purpose and scope of data collection and the further processing and use of the data by WhatsApp, as well as your related rights and setting options for protecting your privacy, please refer to WhatsApp's privacy notice: https://www.whatsapp.com/legal/?eea=1#privacy-policy

We have concluded a data processing agreement with WhatsApp that protects the data of our newsletter recipients and prohibits its disclosure to third parties.

As part of the processing described above, data may be transferred to servers of Meta Platforms Inc. in the USA.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

7) Web analytics services

7.1 Google Analytics 4

This website uses Google Analytics 4, a web analytics service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables an analysis of your use of our website.

By default, Google Analytics 4 sets cookies when you visit the website. These are stored as small text elements on your device and collect certain information. This information includes your IP address, which Google shortens by the last digits in order to rule out direct personal identification.

The information is transmitted to Google's servers and processed further there. A transfer to Google LLC, based in the USA, is also possible.

Google uses the information collected on our behalf to evaluate your use of the website, to compile reports on website activity for us and to provide further services related to website and internet use. The shortened IP address transmitted by your browser as part of Google Analytics is not combined with other data held by Google. The data collected via Google Analytics 4 is stored for two months and then deleted.

All of the processing described above, in particular the setting of cookies on the device used, only takes place if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. Without your consent, Google Analytics 4 will not be used during your visit to the website. You can withdraw your consent at any time with effect for the future. To exercise your withdrawal, please deactivate this service via the "Cookie Consent Tool" provided on the website.

We have concluded a data processing agreement with Google that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

Further legal information on Google Analytics 4 can be found at https://business.safety.google/intl/de/privacy/, https://policies.google.com/privacy?hl=de&gl=de and https://policies.google.com/technologies/partner-sites

Demographic characteristics

Google Analytics 4 uses the special "demographic characteristics" function and can use it to create statistics that provide information about the age, gender and interests of website visitors. This is done by analysing advertising and information from third-party providers. This makes it possible to identify target groups for marketing activities. However, the data collected cannot be assigned to a specific person and is deleted after being stored for two months.

Google Signals

As an extension of Google Analytics 4, Google Signals may be used on this website to generate cross-device reports. If you have activated personalised ads and linked your devices to your Google account, Google can, subject to your consent to the use of Google Analytics pursuant to Art. 6 para. 1 lit. a GDPR, analyse your usage behaviour across devices and create database models, including cross-device conversions. We do not receive any personal data from Google, only statistics. If you wish to stop the cross-device analysis, you can deactivate the "personalised advertising" function in the settings of your Google account. To do so, follow the instructions on this page: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=de

Further information on Google Signals can be found at the following link: https://support.google.com/analytics/answer/7532985?hl=de

UserIDs

As an extension of Google Analytics 4, the "UserIDs" function may be used on this website. If you have consented to the use of Google Analytics 4 pursuant to Art. 6 para. 1 lit. a GDPR, have created an account on this website and log in to this account on different devices, your activities, including conversions, can be analysed across devices.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

7.2 Google Tag Manager

This website uses "Google Tag Manager", a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: "Google").

Google Tag Manager provides a technical framework for bundling various web applications, including tracking and analysis services, and for calibrating, controlling and linking them to conditions via a uniform user interface. Google Tag Manager itself neither stores information on nor reads information from users' devices. Nor does the service carry out any independent data analyses. However, when a page is accessed, Google Tag Manager transmits your IP address to Google, where it may be stored. A transfer to servers of Google LLC in the USA is also possible.

This processing only takes place if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. Without this consent, Google Tag Manager will not be used during your visit to the website. You can withdraw your consent at any time with effect for the future. To exercise your withdrawal, please deactivate this service in the "Cookie Consent Tool" provided on the website.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

Further legal information on Google Tag Manager can be found at https://business.safety.google/intl/de/privacy/ and https://policies.google.com/privacy?hl=de&gl=de

7.3 Hotjar

This website uses the web analytics service of the following provider: Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta

With the help of cookies and/or comparable technologies (tracking pixels, web beacons, algorithms for reading device and browser information), the service collects and stores pseudonymised visitor data, including information about the device used such as the IP address and browser information, in order to evaluate it for statistical analyses of user behaviour on our website and to create pseudonymised usage profiles. Among other things, this makes it possible to evaluate movement patterns (so-called heatmaps) that show the duration of page visits and interactions with page content (e.g. text entries, scrolling, clicks and mouse-overs). Pseudonymisation generally rules out direct personal identification. The data is not combined with other personal data collected in other ways that identifies you.

All of the processing described above, in particular the reading or storing of information on the device used, only takes place if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

8) Retargeting/remarketing and conversion tracking

8.1 Meta Pixel

Within our online offering, we use the "Meta Pixel" service of the following provider: Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland ("Meta")

If a user clicks on an advertisement placed by us on Facebook and/or Instagram, the URL of our linked page is extended by a parameter with the help of the "Meta Pixel". After the redirect, this URL parameter is entered in the user's browser by a cookie set by our linked page itself.

On the one hand, this enables Meta to determine the visitors to our online offering as a target group for displaying advertisements (so-called "ads"). Accordingly, we use the service to display the Facebook and/or Instagram ads placed by us only to users who have shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products, determined on the basis of the websites visited) that we transmit to Meta (so-called "custom audiences").

On the other hand, the "Meta Pixel" can be used to track whether users were redirected to our website after clicking on an advertisement and which actions they take there (so-called "conversion tracking").

In addition to the "Meta Pixel", which transmits data to Meta via your browser, the "Meta Conversions API" may be used. When it is used, information about certain actions on our website (so-called "events", e.g. page views, adding products to the shopping cart, starting the ordering process or completing an order) is transmitted via an interface not via your browser, but directly from our server to Meta's servers. This serves to make the measurement of the success of our advertisements more reliable, for example if a browser-side transmission does not take place or only takes place incompletely due to technical restrictions. In particular, the following data may be transmitted to Meta within the "Meta Conversions API": type and time of the event, URL accessed, information about ordered products and their value, your IP address, information about your browser and device (user agent) and the identifiers stored in the Meta cookies. To avoid the same information being recorded twice by the "Meta Pixel" and the "Meta Conversions API" in these cases, each event is assigned an identifier, on the basis of which Meta merges the transmissions.

For us, the data collected is anonymous and therefore does not allow us to draw any conclusions about the identity of the users. However, the data is stored and processed by Meta, so that a connection to the respective user profile is possible and Meta can use the data for its own advertising purposes.

All of the processing described above, in particular the setting of cookies for reading information on the device used, only takes place if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.

We are jointly responsible with Meta for the collection of data via the "Meta Pixel" and its transmission to Meta (Art. 26 GDPR). For this purpose, we have concluded an agreement with Meta on joint controllership, the essential content of which you can view at https://www.facebook.com/legal/controller_addendum.

For the evaluation of the data, its assignment to predefined events and the creation of measurement and analysis reports, Meta, on the other hand, acts as our processor pursuant to Art. 28 GDPR and is obliged, under the data processing agreement at https://facebook.com/legal/terms/dataprocessing, to protect the data of our website visitors and customers.

The information generated by Meta is generally transmitted to a Meta server and stored there; in this context, a transfer to servers of Meta Platforms Inc. in the USA may also take place.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

8.2 Google Ads Remarketing

This website uses retargeting technology from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit. The information collected in this process generally also includes your IP address.

Further data processing only takes place if you have consented to Google linking your internet and app browsing history to your Google account and using information from your Google account to personalise the ads you see on the web. If, in this case, you are logged in to Google while visiting our website, Google uses your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data in order to form target groups. As part of the use of Google Ads Remarketing, personal data may also be transferred to servers of Google LLC in the USA.

All of the processing described above, in particular the setting of cookies for reading information on the device used, only takes place if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. Without this consent, the retargeting technology will not be used during your visit to the website.

You can withdraw your consent at any time with effect for the future. To exercise your withdrawal, please deactivate this service in the "Cookie Consent Tool" provided on the website.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

Details on the processing initiated by Google and on how Google handles data from websites can be found here: https://policies.google.com/technologies/partner-sites

Further information on Google's privacy policy can be found here: https://business.safety.google/intl/de/privacy/ and https://www.google.de/policies/privacy/

8.3 Microsoft Advertising

This website uses retargeting technology from the following provider: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA

This makes it possible to address visitors to our websites who have already shown an interest in our shop and our products with personalised, interest-based advertising. The advertising material is displayed on the basis of a cookie-based analysis of previous and current usage behaviour.

With retargeting technology, a cookie is stored on your computer or mobile device in order to collect pseudonymised data about your interests and thus to adapt the advertising individually to the stored information. These cookies are small text files that are stored on your computer or mobile device. As a result, you are shown advertising that is highly likely to correspond to your product and information interests.

All of the processing described above, in particular the setting of cookies for reading information on the device used, only takes place if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. Without this consent, the retargeting technology will not be used during your visit to the website.

You can withdraw your consent at any time with effect for the future. To exercise your withdrawal, please deactivate this service in the "Cookie Consent Tool" provided on the website.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

8.4 Google Ads Conversion Tracking

This website uses the online advertising program "Google Ads" and, as part of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). We use Google Ads to draw attention to our attractive offers on external websites with the help of advertising materials (so-called Google AdWords). In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. In doing so, we pursue the aim of showing you advertising that is of interest to you, making our website more interesting for you and achieving a fair calculation of the advertising costs incurred.

The conversion tracking cookie is set when a user clicks on an ad placed by Google Ads. Cookies are small text files that are stored on your device. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognise that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies therefore cannot be tracked across the websites of Google Ads customers. The information obtained with the help of the conversion cookie, which also includes your IP address, is used to create conversion statistics for Google Ads customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page provided with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. As part of the use of Google Ads, personal data may also be transferred to servers of Google LLC in the USA.

Details on the processing initiated by Google Ads Conversion Tracking and on how Google handles data from websites can be found here: https://policies.google.com/technologies/partner-sites

All of the processing described above, in particular the setting of cookies for reading information on the device used, only takes place if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.

You can also permanently object to the setting of cookies by Google Ads Conversion Tracking by downloading and installing the Google browser plug-in available at the following link: https://support.google.com/My-Ad-Center-Help/answer/12155656?hl=de

Please note that certain functions of this website may not be usable, or only to a limited extent, if you have deactivated the use of cookies.

Google's privacy policy can be viewed here: https://business.safety.google/intl/de/privacy/ and https://www.google.de/policies/privacy/

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

9) Page functionalities

9.1 YouTube

This website uses plugins to display and play videos from the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transferred to: Google LLC, USA

When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the provider's servers, at the latest when the video is played, in order to load the content. In doing so, certain information, including your IP address, is transmitted to the provider.

If the playback of embedded videos is started via the plugin, the provider also uses cookies to collect information about user behaviour, to create playback statistics and to prevent abusive behaviour.

If you are logged in to a user account with the provider during your visit to the page, your data will be assigned directly to your account when you click on a video. If you do not want this assignment to your account, you must log out before pressing the play button.

All of the processing mentioned above, in particular the setting of cookies for reading information on the device used, only takes place if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

9.2 Google Maps

This website uses an online map service of the following provider: Google Maps (API) of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google").

Google Maps is a web service for displaying interactive (land) maps in order to visually present geographical information. By using this service, our location is shown to you and any journey to us is made easier.

As soon as you access the subpages in which the Google Maps map is embedded, information about your use of our website (such as your IP address) is transmitted to Google's servers and stored there; this may also involve a transfer to the servers of Google LLC in the USA. This takes place regardless of whether Google provides a user account via which you are logged in or whether a user account exists. If you are logged in to Google, your data will be assigned directly to your account. If you do not want this assignment to your profile with Google, you must log out before activating the button. Google stores your data (even for users who are not logged in) as usage profiles and evaluates them.

The collection, storage and evaluation take place pursuant to Art. 6 para. 1 lit. f GDPR on the basis of Google's legitimate interest in displaying personalised advertising, market research and/or the needs-based design of Google websites. You have the right to object to the creation of these user profiles, but you must contact Google to exercise it. If you do not agree with the future transmission of your data to Google in connection with the use of Google Maps, you also have the option of completely deactivating the Google Maps web service by switching off JavaScript in your browser. Google Maps, and thus also the map display on this website, can then no longer be used.

Insofar as required by law, we have obtained your consent pursuant to Art. 6 para. 1 lit. a GDPR for the processing of your data described above. You can withdraw your consent at any time with effect for the future. To exercise your withdrawal, please follow the objection option described above.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

Further information on Google's data protection can be found here: https://business.safety.google/intl/de/privacy/

9.3 Google Web Fonts

This website uses so-called web fonts from the following provider for the uniform display of fonts: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

When you access a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly, and establishes a direct connection to the provider's servers for this purpose. In doing so, certain browser information, including your IP address, is transmitted to the provider.

Data may also be transferred to: Google LLC, USA

The processing of personal data in the course of establishing a connection to the font provider only takes place if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time with effect for the future by deactivating this service via the "Cookie Consent Tool" provided on the website. If your browser does not support web fonts, a standard font of your computer is used.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

Further information on Google's data protection can be found here: https://business.safety.google/intl/de/privacy/

9.4 Google reCAPTCHA

On this website we use the CAPTCHA service of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

Data may also be transferred to: Google LLC, USA

For the visual design of the CAPTCHA window, the provider uses so-called "Google Fonts", i.e. fonts that are loaded from the internet by Google. Beyond the information mentioned here, which is already transmitted to Google through the functionality of reCAPTCHA, no further information is processed in this context.

The service checks whether an entry is made by a natural person or is misused by machine and automated processing, and blocks spam, DDoS attacks and similar automated malicious access. To ensure that an action is carried out by a human and not by an automated bot, the provider collects the IP address of the device used, identification data of the browser type and operating system used, as well as the date and duration of the visit, and transmits these to the provider's servers for evaluation. Cookies, i.e. small text files stored in the browser of the device, may be used in this process.

Insofar as the processing described above is based on cookies, these are only set if you have given us your express consent pursuant to Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time with effect for the future by deactivating this service in the "Cookie Consent Tool" provided on the website.

If the processing described above takes place without the use of cookies, the legal basis is our legitimate interest in determining individual responsibility on the internet and in preventing abuse and spam pursuant to Art. 6 para. 1 lit. f GDPR.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

10) Tools and miscellaneous

10.1 Cookie Consent Tool

This website uses a so-called "Cookie Consent Tool" to obtain effective user consent for cookies and cookie-based applications that require consent. The "Cookie Consent Tool" is displayed to users when they access the page in the form of an interactive user interface, on which consent to certain cookies and/or cookie-based applications can be given by ticking the corresponding boxes. By using the tool, all cookies/services requiring consent are only loaded if the respective user gives the corresponding consent by ticking the boxes. This ensures that such cookies are only set on the respective user's device if consent has been given.

The tool sets technically necessary cookies to store your cookie preferences. As a rule, no personal user data is processed in this context.

If, in individual cases, personal data (such as the IP address) is processed for the purpose of storing, assigning or logging cookie settings, this takes place pursuant to Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in legally compliant, user-specific and user-friendly consent management for cookies and thus in a legally compliant design of our website.

A further legal basis for the processing is Art. 6 para. 1 lit. c GDPR. As the controller, we are subject to the legal obligation to make the use of technically unnecessary cookies dependent on the respective user's consent.

Where necessary, we have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

Further information on the operator and the setting options of the Cookie Consent Tool can be found directly in the corresponding user interface on our website.

10.2 Cloudflare

For security purposes, this website uses the service of the following provider: Cloudflare, Inc., 101 Townsend St. San Francisco, CA 94107, USA

The provider protects the website and the associated IT infrastructure against unauthorised third-party access, cyber attacks, viruses and malware. The provider collects the IP addresses of users and, where applicable, further data on your behaviour on our website (in particular URLs accessed and header information) in order to detect and ward off illegitimate page access and threats. The IP address collected is compared with a list of known attackers. If the IP address collected is identified as a security risk, the provider can automatically block it from accessing the page. The information collected in this way is transmitted to a server of the provider and stored there.

The data processing described takes place pursuant to Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interests in protecting the website against harmful cyber attacks and in maintaining structural and data integrity and security.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which, on the basis of an adequacy decision of the European Commission, ensures compliance with the European level of data protection.

10.3 Wordfence

For security purposes, this website uses the service of the following provider: Defiant Inc., 800 5th Ave Ste 4100, Seattle, WA 98104, USA

The provider protects the website and the associated IT infrastructure against unauthorised third-party access, cyber attacks, viruses and malware. The provider collects the IP addresses of users and, where applicable, further data on your behaviour on our website (in particular URLs accessed and header information) in order to detect and ward off illegitimate page access and threats. The IP address collected is compared with a list of known attackers. If the IP address collected is identified as a security risk, the provider can automatically block it from accessing the page. The information collected in this way is transmitted to a server of the provider and stored there.

The data processing described takes place pursuant to Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interests in protecting the website against harmful cyber attacks and in maintaining structural and data integrity and security.

If website visitors have login rights, the provider also sets cookies (= small text files) on the respective visitor's device. With the help of these cookies, certain location and device information can be read, which makes it possible to assess whether access by the person with login rights comes from a legitimate person. At the same time, the cookies can be used to evaluate access rights and to release them via an internal page firewall according to the authorisation level. Finally, the cookies serve to register irregular access by page administrators from new devices or new locations and to notify other administrators of this.

These cookies are only set if a user has login rights. The provider does not set any cookies for website visitors without login authorisation.

Insofar as personal data is processed via the cookies, the processing takes place pursuant to Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in preventing illegitimate access to the page administration and in averting unauthorised administrator access.

We have concluded a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider relies on standard contractual clauses of the European Commission, which are intended to ensure compliance with the European level of data protection.

11) Rights of the data subject

11.1 The applicable data protection law grants you comprehensive data subject rights (rights of information and intervention) vis-à-vis the controller with regard to the processing of your personal data, about which we inform you below:

  • right of access pursuant to Art. 15 GDPR;
  • right to rectification pursuant to Art. 16 GDPR;
  • right to erasure pursuant to Art. 17 GDPR;
  • right to restriction of processing pursuant to Art. 18 GDPR;
  • right to notification pursuant to Art. 19 GDPR;
  • right to data portability pursuant to Art. 20 GDPR;
  • right to withdraw consent given pursuant to Art. 7 para. 3 GDPR;
  • right to lodge a complaint pursuant to Art. 77 GDPR.

11.2 RIGHT TO OBJECT

IF, WITHIN THE FRAMEWORK OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO FURTHER PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

12) Duration of storage of personal data

The duration of the storage of personal data is determined by the respective legal basis, the purpose of processing and, where relevant, additionally by the respective statutory retention period (e.g. retention periods under commercial and tax law).

When personal data is processed on the basis of express consent pursuant to Art. 6 para. 1 lit. a GDPR, this data is stored until you withdraw your consent.

If there are statutory retention periods for data that is processed within the framework of legal or quasi-legal obligations on the basis of Art. 6 para. 1 lit. b GDPR, this data will be routinely deleted after expiry of the retention periods, provided that it is no longer required for the performance or initiation of a contract and/or we no longer have a legitimate interest in its further storage.

When personal data is processed on the basis of Art. 6 para. 1 lit. f GDPR, this data is stored until you exercise your right to object pursuant to Art. 21 para. 1 GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

When personal data is processed for the purpose of direct marketing on the basis of Art. 6 para. 1 lit. f GDPR, this data is stored until you exercise your right to object pursuant to Art. 21 para. 2 GDPR.

Unless otherwise stated in the other information in this declaration on specific processing situations, stored personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

Version of the German original: 15.10.2026

Translation last updated: 15.10.2026

This page is a translation of the privacy policy (Datenschutzerklärung). This website is intended primarily for people in Germany with at least a basic knowledge of German. The translation is only intended to help with a general understanding of the text. Only the German version, prepared by IT-Recht Kanzlei, is legally authoritative and binding.

German original version (Deutsch)

The German text was changed recently and this translation has not been updated yet. Please read the German text.